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Terms of Service

Effective September 21, 2026

These terms apply to the myroots.work website and the Roots platform. If your organization has signed a separate agreement or order form with us, that agreement governs your use of the platform and wins wherever it differs from these terms.

1. The agreement

These Terms of Service (“Terms”) are between Silver Ram Holdings LLC (“Roots”, “we”, “us”) and the organization that subscribes to the Roots platform (“Customer”), and apply to every individual that Customer authorizes to use it (“Users”). By accessing myroots.work, app.myroots.work or api.myroots.work (together, the “Service”), you agree to these Terms. If you accept them for an organization, you confirm you have authority to bind it.

2. The Service

Roots is a unified client data platform for businesses. It ingests records from a Customer’s own systems, resolves them into governed customer and household profiles, and makes them available to Users according to the roles and permissions the Customer configures. We may improve and change the Service over time; we will not materially reduce its core functionality during a paid term without notice.

3. Accounts and access

  • The Service is for business use only. Customer decides who gets a User account and what each User can see.
  • Users must keep sign-in credentials confidential and use only their own account.
  • Customer is responsible for all activity under its accounts and must tell us promptly at the address below if it suspects unauthorized access.

4. Customer Data

Customer owns its data. Everything Customer or its Users submit to the Service (“Customer Data”) remains Customer’s. Customer grants us a limited right to host, process and display Customer Data only as needed to provide, secure and support the Service. We handle it as described in our Privacy Policy and any data processing terms in Customer’s agreement.

Customer is responsible for its data. Customer confirms it has the rights, notices and consents needed to load Customer Data into the Service and to use it as it directs — including under consumer-privacy, telemarketing, email-marketing and financial-privacy laws (such as the TCPA, CAN-SPAM and the Gramm-Leach-Bliley Act) that apply to its business. The Service’s consent and opt-out controls help Customer comply; they do not replace Customer’s own compliance obligations.

On termination, Customer may export its data for 30 days, after which we will delete it from the Service, except for copies we must keep by law or that remain in routine backups until they expire.

5. Acceptable use

Customer and its Users must not:

  • use the Service in violation of any law or anyone’s privacy or other rights;
  • upload data they have no right to use, or malware or other harmful code;
  • try to access data, accounts or systems they are not authorized to reach, or to bypass the Service’s permissions, masking or audit controls;
  • probe, scan or load-test the Service without our written permission;
  • resell or provide the Service to third parties, or copy, reverse-engineer or build a competing product from it;
  • use the Service to send unsolicited marketing to people who have opted out.

We may suspend access that we reasonably believe breaches this section or threatens the security of the Service or other customers, and will tell Customer promptly when we do.

6. Our intellectual property

We own the Service, including its software, design, documentation and the Roots name and marks. Subject to these Terms, we grant Customer a non-exclusive, non-transferable right to use the Service for its internal business purposes during its subscription. If you send us feedback, we may use it without obligation to you.

7. Fees

Fees, billing terms and subscription length are set out in Customer’s order form. Unless it says otherwise, fees are due within 30 days of invoice, are non-refundable, and exclude taxes, which Customer pays. We may suspend the Service for accounts more than 30 days overdue after giving notice.

8. Confidentiality

Each party will protect the other’s non-public information with at least reasonable care, use it only to perform under these Terms, and share it only with people who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the recipient, already known to it, independently developed, or required to be disclosed by law.

9. Third-party services

The Service relies on third-party providers (such as for hosting, sign-in and scheduling) and may connect to systems Customer chooses, such as its DMS or CRM. Customer’s use of its own third-party systems is governed by its agreements with those providers.

10. Term and termination

These Terms apply while Customer uses the Service. Either party may terminate for the other’s material breach that is not cured within 30 days of written notice. Sections 4 (termination), 6, 8, 11, 12 and 14 survive termination.

11. Warranties and disclaimer

We will provide the Service with reasonable skill and care and in line with its documentation. Otherwise, the Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Derived outputs — value bands, projected values, handling rules and recommendations — are decision aids calculated from Customer Data; Customer remains responsible for the decisions it makes with them.

12. Limitation of liability

To the fullest extent the law allows: neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data; and each party’s total liability arising out of these Terms is limited to the fees Customer paid for the Service in the 12 months before the event giving rise to the claim. These limits do not apply to a party’s indemnity obligations, breach of confidentiality, Customer’s payment obligations, or liability that cannot be limited by law.

13. Indemnity

Customer will defend and indemnify Roots against third-party claims arising from Customer Data or from Customer’s use of the Service in breach of these Terms or the law. We will defend and indemnify Customer against third-party claims that the Service, as we provide it, infringes their intellectual property rights.

14. General

  • Governing law. These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict-of-laws rules, and disputes will be heard in the state or federal courts located in Essex County, Massachusetts.
  • Changes. We may update these Terms by posting a new version here. Material changes take effect 30 days after we notify Customer, and continued use after that counts as acceptance.
  • Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all of its assets.
  • Force majeure. Neither party is liable for delays caused by events beyond its reasonable control.
  • Entire agreement. These Terms, the Privacy Policy and any order form or signed agreement are the whole agreement between the parties on this subject. If a provision is unenforceable, the rest still applies. A failure to enforce a right is not a waiver of it.

15. Contact

Notices and questions: [email protected]
Silver Ram Holdings LLC, 540 E Broadway, Haverhill, MA 01830